Your social media sites give you a place to directly engage with your target audience and brand fans–so they shouldn’t be ignored! Take a minute this month to look at your social media channels. Can they be improved?
Are you one of the 51% of consumers that prefer using live chat services when communicating with businesses online? Customers appreciate being able to get answers to their questions from a live chat service whilst at work, or multitasking. In fact, 92% of consumers report feeling satisfied after using live chat services. So what exactly is live chat, and how can it work for your business?
An effective customer communication strategy helps build relationships with your customers, increase loyalty and retention, address customer concerns and complaints, improve your business sentiment and present a cohesive brand message. We’ve put together tips on how your business can improve your customer communications strategy.
In our increasingly digital world, consumers expect instant answers from businesses, and if they can’t find the information they need easily on your website, they’ll go elsewhere. We share why Live Chat is a necessity for businesses to connect with their customers like never before.
In the highly competitive plumbing industry it can be difficult to stand out and get found by the right consumers, but the right mix of digital strategies across local listings, search engines, and social media can bring leads and customers flooding in. Keep reading to learn six highly effective marketing ideas for your plumbing business from the experts at ReachLocal.
One of the big benefits of Affiliate partnerships is that you can constantly reassess the situation and increase the amount of money coming in. With the proper strategy, you can rapidly build up your paycheck. Read our list of five ideas to grow your ReachLocal Affiliate clients and make more money!
Competition between professional home services businesses like locksmiths, cleaners, plumbers and electricians can be fierce! It can be hard to differentiate your offerings from those of your rival providers, which means that fast and fabulous customer service is critical if you want to come out on top. Making it easy for consumers to find your business online, keeping communication seamless and follow-up professional, will all help your business win jobs and build a loyal customer base.
If you don’t have the means to give website visitors the information they want when they want it, you could be missing out on converting valuable customers! Here are three clear-cut reasons live chat is the secret weapon your businesses’ website shouldn’t be without!
Consumers today expect immediate answers and attentive customer service. Live chat can help your local business deliver that and more. With benefits for customers and businesses alike, if you’re not already employing a live chat solution on your website, now might be a great time to start. Let’s take a look at the benefits live chat can provide your local business.
Your site can become a powerful marketing tool that helps you turn visitors into customers, simply by using the right software. Here are eight powerhouse lead and call tracking capabilities your website gets with ReachEdge lead conversation software.